Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

The whole process was dealt with in a matter of days

Posted By rcdsal90

"The whole process was dealt with in a matter of days"

About: Fife Community Services / Rapid Cancer Diagnostic Service (RCDS) Queen Margaret Hospital / Radiology

(as a staff member posting for a patient/service user),

Great service from the RCDS unit at Victoria Hospital.  Within days of my GP referral I was contacted by a member of the team.  During the initial consultation I was given comprehensive detailed information of  both the timescales and the actual procedures. Plus all my questions were answered. Georgia from the RCDS was very personable and took great care to ensure I fully understood the process. 

The best part of the overall service was the speed, it certainly lived up to its name of Rapid. The whole process was dealt with in a matter of days and I had a scan and results in what seemed like record time. Thanks from a satisfied patient. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Murdina MacDonald, Lead Cancer Nurse, Cancer Services, NHS Fife 10 months ago
Murdina MacDonald
Lead Cancer Nurse, Cancer Services,
NHS Fife

Submitted on 16/07/2024 at 18:21
Published on Care Opinion at 18:21

Dear rcdsal90,

My name is Murdina Macdonald, I am the professional lead nurse for RCDS. Thank you for sharing your positive experience of care. We are thrilled to hear that you were satisfied with our service. Ensuring that you receive timely care is one of our top priorities, and we’re pleased that you experienced swift action from your GP referral to your scan and results. We are delighted that our unit lived up to the “Rapid” name. It’s great to know that you were contacted by our team promptly after your GP referral and we’re glad you felt well-informed about the timescales and procedures.
We are especially happy to hear about your positive interaction with Georgia. Her personable nature and dedication to ensuring you fully understood the process are exactly what we strive for in patient care. It’s wonderful to hear that your questions were answered thoroughly.

Wishing you the very best now and in the future

Warm Regards




  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k