I tried for 3 weeks to do an e consult each time web site stated unable to submit any further e consults as the surgery was full to capacity . I drive to both surgeries that were both empty . The following day I rang and was told by the most unhelpful person ever who put me on hold , the next person I spoke to was a111 operator who I had no idea I would be speaking to who then told me to go to the urgent care centre so I did and found a 5 and a half hour wait. The hospitals are not the place for people with routine non urgent issues . This practice was once the best in the area it has rapidly gone to the dogs. They have a brand new building in nunthorpe built at great expense that no one uses . This practice greatly misuses the e consult and phone service , I was even asked to send a photograph of my ear when I had an infection . This practice really need to start putting patients first.
"Awful place"
About: Borough Road & Nunthorpe Medical Group Borough Road & Nunthorpe Medical Group TS1 3RY
Posted via nhs.uk
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