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"Urgent Care Services"

About: Royal Preston Hospital

I visited the urgent care department after contact with the 111 service the day before. My daughter had been suffering with earache for a few days. The 111 service was brilliant and after assessing her we decided I could access the urgent care centre if she was still in pain the next day. The triage nurse at Preston was questioning me about why I hadn't taken her straight to the GP on the first day of symptoms. Then I wouldn't be accessing their service at the weekend. I was quite upset with this attitude. The doctor was brilliant however.

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Response from Lancashire Teaching Hospitals NHS Foundation Trust 10 months ago
Lancashire Teaching Hospitals NHS Foundation Trust
Submitted on 15/07/2024 at 10:12
Published on Care Opinion at 10:12


Good morning and thank you for taking the time to provide your feedback.

I am sorry to note that you had such a poor experience during your recent attendance to Urgent Care.

Any concerns relating to this department should be raised with GTD healthcare, who manage this service, and they can be contact via email at gtd.feedback@nhs.net

Kind Regards

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