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"Very impressed with the staff"

About: Royal Surrey County Hospital

This isn’t a review about my experience as such, but about 2 members of staff that stood out on the ward I was on. There was a gentlemen opposite me who clearly had some kind of dementia and I was watching and listening to the two staff members interact with him. One sat there talking to him about his life etc for ages and handled it so well, she was younger and I think perhaps in training. It was so nice of her to keep him company and you could see he was happy to be talking to someone as he was laughing away. The second needed to take his blood pressure and he was getting a bit muddled but she preserved and engaged with him fantastically. The care that all the members of staff provided him over the few days I was at RSCH was always excellent, but these two stood out in my eyes and deserve some kind of recognition for it! I’ve got a family member who is a nursing home with dementia and it’s exhausting at times, but it was so refreshing to see people willing to engage and care. I won’t mention names as it asks you not too but this was on Clandon Ward in the morning of 13th July 2024 - hopefully someone will read this review who knows who the two ladies were!

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Responses

Response from Royal Surrey County Hospital 11 months ago
Royal Surrey County Hospital
Submitted on 29/07/2024 at 12:07
Published on nhs.uk at 12:07


Dear Tom,

thank you for letting us know about the two members of staff on Clandon Ward who were looking after another patient. We have passed on your kind words and comments about the care they delivered and it will be much appreciated.

Thank you.

Kind regards from the Patient Experience Team

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