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"Excellent patient experience"

About: Royal Devon & Exeter Hospital (Wonford) / Gynaecology

(as a service user),

I was experiencing some of the worst pain I’ve had in my life. I was scared and crying from the pain. But from the moment I arrived at Wynard Gynaecology ward I felt safe. I could feel the support and kindness from everyone involved in my care. All the staff were reassuring, compassionate and professional. I was regularly kept up-to-date with results and next steps. My pain was taken seriously by everyone. Staff were attentive, responding to the patient call button within a minute. And all the staff smiled, which instantly put me at ease. I cannot express enough how grateful I am to all the staff involved in my care.

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Responses

Response from Louise Steventon-Fenn, Clinical Nurse Manager (Eastern Services), Wynard Ward (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 11 months ago
Louise Steventon-Fenn
Clinical Nurse Manager (Eastern Services), Wynard Ward (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 22/07/2024 at 10:38
Published on Care Opinion at 10:40


picture of Louise Steventon-Fenn

Hi,

Thank you so much for finding the time to write such lovely feedback for us. I am really glad you felt that you were cared for, supported and listened to whilst on Wynard, be assured I will pass your kind comments on to the Nursing team. I hope you are recovering well and thanks again.

Best Wishes,

Louise

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