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Fantastic staff

Posted By Kayleigh91

"Fantastic staff"

About: Queen Elizabeth University Hospital Glasgow / Orthopaedics (Wards 10a, 10b, 10c &10d)

(as the patient),

I spent a night in ward 10A after a spinal procedure. Despite being a very busy ward staff always made time to ensure that pain relief was delivered quickly when i requested it.

They always checked in on me. The students that were on whilst i was in were brilliant and knowledgable  and will make fantastic nurses one day.

My discharge the next day was speedy allowing me home to my family in early afternoon. Staff ensured i had all relevant information and what i needed to do if i needed to be seen again following my discharge. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 11 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 24/07/2024 at 11:44
Published on Care Opinion at 11:44

picture of Kevin Torbet

Dear Kayleigh91

Thank you for sharing your experience with us following your recent stay in Ward 10A. We are delighted to hear that our staff provided you with prompt and effective pain relief and that they consistently checked in on you during your stay.

We are especially pleased to hear your positive feedback about the students on duty. It is wonderful to know that they demonstrated knowledge and professionalism, and we are confident they will continue to grow into fantastic nurses.

We are also glad to hear that your discharge process was smooth and efficient, allowing you to return home to your family promptly. Ensuring that our patients have all the relevant information for post discharge care is a priority for us, and we are pleased that you felt well informed.

I will be happy to pass on your thanks to the team who I'm sure will be touched to hear they had such a positive impact on your stay.

Kind regards

Kevin

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Response from Morag Busby, Lead Nurse, Orthopaedics (Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 11 months ago
Morag Busby
Lead Nurse, Orthopaedics (Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Submitted on 24/07/2024 at 12:46
Published on Care Opinion at 12:46

Hi Kayleigh91

Thank you for your kind words and for taking the time to provide feedback following your recent stay in ward 10A.

I am very pleased to hear that despite the stress of undergoing surgery, you had a positive experience of the care you received.

I will be delighted to share your feedback with Senior Charge Nurse Debbie Sweeney and the 10A ward team.

I hope your recovery from surgery is progressing well.

Best wishes

Morag Busby, Lead Nurse Trauma and Orthopaedics

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