I went to have a simple routine procedure. Could not be done at the surgery. Got referred to a hospital. Took seven months to get the appointment. On the day I wasn’t sure if I could attend (for medical reasons), the so called helpline couldn’t help.
Had to cancel the appointment online.
Now I have to go back to Balham Park Surgery’s online system to try to start the process again.
Cannot book an appointment online if I’m doing the booking “out of office hours”. (Madness, the point of doing something online is it doesn’t have to be done in office hours when everyone is busy. The appointment is for during surgery hours, but I should be able to book it online any time).
Unbelievably frustrating and time consuming.
All for a very routine appointment around standard contraception. The fact it can’t be done in the surgery in a timely manner is ridiculous.
Balham Park Surgery used to be well run, it’s now getting increasingly time consuming and confusing to get the simplest of things done there.
Nice doctors, lovely nurses, terrible admin.
"Nice doctors, lovely nurses, terrible admin"
About: Balham Park Surgery Balham Park Surgery Balham SW17 7AW
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