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"Waited over 6-7 hours still not seem so went home"

About: Royal Stoke University Hospital

I attended a&e monday night about 6pm, i was seen quickly by triage and moved on to sift. i had blood tests and an ecg and was told to wait in the waiting area. come 12:15 am the next day, i was still waiting with a number of others. i went in to find 1 doctor talking in his office with someone else. i asked when I would be seen, he said i have another 3-4 patients to see still in front of me. i told him i cannot wait many longer and left as given up hope by then and shattered. i asked for him to send my results to my doctor and will see him in the morning. i said they would be available for my gp. i discharged myself. i went see my gp the next day, the records where not there and was told go back a&e. so i did. i ended up in aec, possible angina and put on some heavy medications. i got to a&e that day 10am, and did not leave the hospital until about 5:30pm after collecting my medication. my blood tests had not been done from the night before so would have had to wait even longer for repeat ones. i understand there are more urgent people than me, but on the face of it, i could have recently had a heart attack, the cardio team don't know 100% and i am currently awaiting further investigations. a&e is currently not fit for purpose. the staff [most of them], are doing all they can but it seams chaotic, not enough doctors but the ones that are there dont care really in a&e. next time I will travel out the county to somewhere else if I or other friends have to attend a&e. the people in aec & cardio teams are really kind and caring and understanding, its your a&e doctors that failed me monday and tuesday. your ai machine has asked me to remove all capital letters after I tried to submit, so removed them. its not my english i can assure you of that.

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Responses

Response from Royal Stoke University Hospital 10 months ago
Royal Stoke University Hospital
Submitted on 16/07/2024 at 08:11
Published on nhs.uk at 08:11


Dear Patient,

I am truly sorry to read of your experience within our ED. While your kind words regarding our AEC and Cardiology staff are very much appreciated, I would welcome the opportunity to further investigate your time in ED to allow us to make improvements for future patients. As such, I would be very grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional information.

With best wishes

Rebecca Pilling

Head of Patient Experience.

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