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"The staff could not have been any better"

About: University Hospital Monklands / Day Surgery

(as the patient),

I came in to the day surgery unit for my procedure and the staff could not have been any better, i was extremely anxious before my surgery and they spent alot of time with me calming my nerves. The staff nurses especially Cara and Lisa were both very attentive and Agnes and Grace clinical support workers were amazing. Theatre and recovery staffs care was second to none, huge thank you to Mr Scott and his team. Post op back in Day Surgery Cara was extra attentive as well as the domestic who was providing me with lots of tea! and the nightshift Stacey and Margaret honestly cannot praise you all enough for the work you do!

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Responses

Response from Lynn McTavish, Surgical Service Manager, University Hospital Monklands, NHS Lanarkshire 9 months ago
Lynn McTavish
Surgical Service Manager, University Hospital Monklands,
NHS Lanarkshire
Submitted on 15/07/2024 at 11:24
Published on Care Opinion at 11:24


picture of Lynn McTavish

Dear Beau & Arrow

Thank you so much for taking the time to tell us about your experience within the Day Surgery Unit. I am aware how anxious a time it is for patients coming in for surgery and am pleased that the staff were able to put you at ease and make this a much less stressful experience for you.

I will make sure your lovely feedback is shared with the team.

Kind Regards

Lynn

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