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"I am concerned that I have been forgotten"

About: General Surgery / Emergency Surgical Unit Ward 6A General Surgery / Ward 6A

(as the patient),

I had acute abdominal pain in March 2024 and was advised to go to A&E by out of hours GP. I had a twisted bowel requiring immediate surgery. I received excellent medical treatment from the surgical team and during my hospital stay in the emergency surgery ward of the RVH Belfast. 

On discharge I was told that I would be reviewed 6 weeks following surgery. I am now 16 weeks post surgery and have not received my review. This feels like a lack of care. I am concerned that I have been forgotten. I had a laparotomy as an emergency, and I have been unable to discuss this with a consultant. Whilst in hospital I received advice from consultants but I was unable to retain this information given that I had an emergency laparotomy.  My GP advises that my recovery will be ongoing, that I should be reviewed at hospital but that they are unable to arrange a review appointment.

I have a severe sight impairment and whilst in hospital I asked that staff introduce themselves to me as I could not see their name badges. Some hospital staff did this but too many did not, meaning I did not know who was at my bed or why they were there. I feel this is something that would benefit many patients not just sight impaired people.

At discharge I was told that hospital staff would arrange for a district nurse to call to my home to remove surgical staples. This did not happen and I had to arrange this appointment through my GP as self referral was not possible. Luckily I had the wherewithal to arrange this appointment as the NHS may have had another emergency to deal with.

I appreciate the medical expertise I have received but feel abandoned and fearful by the lack of follow up care. 

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Responses

Response from Michael Thompson, Assistance Service Manager , General Surgery, Belfast Trust 11 months ago
Michael Thompson
Assistance Service Manager , General Surgery,
Belfast Trust
Submitted on 22/07/2024 at 13:16
Published on Care Opinion at 13:26


Hi Onora, my name is Michael Thompson Lead Nurse for General Surgery in the Royal Victoria Hospital.

I'm sorry this has happened to you please can call me on 07385429797 to discuss your case and hope to resolve this situation.

Kind regards

Michael

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