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Staff couldn't have done more

Posted By Jgol

"Staff couldn't have done more"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Wishaw / Emergency Department University Hospital Wishaw / Stroke Unit (Ward 11)

(as a service user),

Admitted to University hospital wishaw a&e immediately - no wait in ambulance. Seen by doctor after a few hours.

After a short stay in emergency care, transferred to ward 11 where staff couldn't have done more. Let me have a private room where my daughter could stay overnight. Laura on Nightshift gave exceptional care.

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Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 11 months ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 12/07/2024 at 12:22
Published on Care Opinion at 12:22

Dear Jqol

Thank you very much for getting in touch and for your comments in relation to the care you received whilst having to attend our Hospital and having an inpatient stay, at what must have been a very worrying time for you and your family.

It is very reassuring to read your comments and I will ensure that this is passed back to the staff for them to know that their care and personal attention is appreciated. I have no doubt they will be delighted for the feedback.

I indeed hope your health is improving

Best wishes

Faith

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Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 11 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 12/07/2024 at 16:09
Published on Care Opinion at 16:09

picture of Alan Martin

Dear Jgol,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to you and I do hope that you are feeling better. It is great to hear positive stories about the work the wonderful staff provide in the NHS.

If you wish I can pass on specific feedback to the crews directly. To do so we would need to know the date, time and address that the Ambulance attended and your name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Alan

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