Text size

Theme

Language

"Wonderful nurse at breast clinic last week"

About: Royal Alexandra Hospital / Breast Clinic

(as the patient),

I attended the breast clinic last week. I was quite nervous and apprehensive as you could imagine. I am also disabled and blind and very unwell with other complications so you can understand how daunting appointments can be. There was absolutely no need to be worried at all.

The nurse breast specialist Rachel was absolutely wonderful. She was so kind and helpful and put me at ease instantly, she also didn’t mind my son being there and helping me as he is my main carer and knows which bits are sore and how to lift me without causing distress.

She examined me and explained everything that was going to happen. It makes all the difference to have people who care for you and show some empathy, this really goes a long way for the patient helping them to relax.

She then sent us round for a mammogram. Now I can’t remember the two young nurses names but I am sure they will remember me. They were also fantastic kind and helpful, nothing was a bother to them, they were so patient with me they really went above and beyond, absolutely fantastic. I have been to different departments and shocked at the treatment I and some other patients have received.

I went back to clinic to see Rachel. Everything was fine which was good. She explained a few other things before I left. I hope I have her name right but I am sure she will remember us.

I hope you can pass on our regards at the wonderful treatment we received and what a wonderful nurse she is. A star. We really can’t thank her enough.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 10 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 19/07/2024 at 15:02
Published on Care Opinion at 15:02


picture of Kevin Torbet

Dear Bubbly12

Thank you for sharing your recent experience at the breast clinic. We understand how nerve-wracking and daunting medical appointments can be, especially given your health complications. We are delighted to hear that your visit turned out to be positive and reassuring.

Your kind words about Nurse Breast Specialist Rachel and the two young nurses are greatly appreciated. It is heart warming to know that Rachel's kindness, helpfulness, and empathetic approach instantly put you at ease. We are also glad to hear that she was accommodating to your son, ensuring you received the care and support you needed.

The professionalism and patience demonstrated by the mammogram nurses further highlight the dedication of our staff to providing excellent patient care. We will ensure that Rachel and the other nurses involved in your care receive your heartfelt thanks and recognition for their outstanding service.

Your feedback is incredibly valuable, and we are pleased that your experience was positive and comforting.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k