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Nice but should be more private

Story from nhs.uk

"Nice but should be more private"

About: Blakelands NHS Treatment Centre

My partner who was already nervous arrived for morning appointment. He was left embarrassed when the receptionist who was lovely but extremely loud started asking personal, invasive questions infront of a full reception. Would be better If she was a bit more considerate of this in future

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Responses

Response from Blakelands NHS Treatment Centre 12 months ago
Blakelands NHS Treatment Centre

Submitted on 12/07/2024 at 13:38
Published on nhs.uk at 13:38

I have passed your feedback onto our reception team and I am sorry for any embarrassment caused. When checking patients into our facility, we need to ensure the details we hold on our system are correct. This includes your name, address, contact numbers and GP details.

Thank you for your feedback.

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