"Rude receptionist, difficult to get an…"

Absolutely awful experience. We were running late for an appointment due to being stuck behind a hedge trimming tractor. I called to tell them and spoke to a lovely woman. When we got to the surgery we had to queue up for about 5 minutes, it took the atrociously rude receptionist a few minutes just to even find the appointment, then she said the GP won't see us because we were 20 minutes late. We were only 19 minutes late at that point, 5 of which were in their queue.

God I've never met such a rude receptionist at a GP. I will be switching the whole family over to somewhere else.