"Person-centred and kind"

I attended the emergency department with Chest pain and had initial investigations done and was then transferred to RACU.

I was met by very kind staff who put me at ease. I was seen by a very professional ANP - Linda -  who was thorough and explained everything I needed to know.

My stressful journey was made so comfortable by the team, and I was sent home the same day with the reassurance that I had no immediate life threatening illness.

It all felt safe and person-centred and I am very thankful to the entire team across the ED and RACU.