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"Absolutely invaluable"

About: Adult Acute Speech and Language Service / Voice and Throat Service

(as the patient),

For several years I have experienced extreme laryngitis, effecting my entire life and work. Finally, I was referred to the Voice and Throat Service based at the Ulster Hospital though most of my appointments were local to me in Lisburn. 

  I found my treatment very professional, caring and enlightening. I know that my voice will never be "perfect" but I have been given super exercises and incredible support from the Speech & Language Therapist and wider team, that I now feel confident and capable of managing the condition enabling a far healthier work life balance. I would not have reached this point without their care and consideration. 

  I have used private care and the NHS to help understand why I was losing my voice so much, my career was in jeopardy due to 28 absences over three years. The best person I have met was my Speech & Language Therapist and the Voice and Throat Team. I could ask any question, no matter now daft it seemed to me, and the answer was there. 

  If you, or anyone you know, has the opportunity to use the Voice and Throat Service, please do. Absolutely invaluable. 

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 10 months ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 11/07/2024 at 08:56
Published on Care Opinion at 08:56


picture of Conor Campbell

Dear Taz123

My name is Conor Campbell. My position is Senior Manager, Assurance and Improvement with a leading role in improving the service user experience - which includes responding to any person who tells their story through Care Opinion in order to help the organisation learn and improve.

Thank you for sharing the story of your experience at Ulster Hospital, Voice and Throat Service provided through our Speech and Language Therapy Services.

It is great to learn that your quality of care and experience has been of the standard that we aspire to and has proven to be beneficial to you.

Your story has been shared to the team who greatly appreciate your positive feedback and glad to know that the service has worked well for you.

Best wishes

Conor

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