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"Terrible breast screening experience, never again."

About: County Durham and Darlington NHS Foundation Trust

Went for a breast screening exam in the mobile units and couldnt believe how unfriendly the radiographer was, I was very nervous so I tried to talk to take my mind off it, so after trying the usual weather, I asked if they had been doing this very long and is it ok or does it get boring by the end of the week (i was unbelievably self conscious and nervous and trying to take my mind off it by talking) they just said "no" and silence, then turned round and said why would you say that, I was confused and they said you're making out my job is nothing and boring, I apologised and said that I was very sorry I really didn't mean it that way, they then said I've been to university for years studying and you made out my job is boring, I again said sorry and I honestly didn't mean anything and i genuinely liked hearing about peoples jobs, but after that they didn't speak except to tell me where to stand in an awful tone that made me even more self conscious, the atmosphere was horrendous, I was nearly in tears and now 7 hours later I still cannot stop getting upset about it.

I won't ever put myself through that again, never ever have I had a personal type appointment like that where the staff made me feel worse. That was the last breast screening I'll attend, I was nervous enough before but now it's a definite no in future.

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Responses

Response from County Durham and Darlington NHS Foundation Trust 11 months ago
County Durham and Darlington NHS Foundation Trust
Submitted on 17/07/2024 at 12:22
Published on nhs.uk at 12:22


Dear Tam

Thank you for your feedback I am so sorry to hear of the experience you have described. Screening services are managed by Gateshead NHS Foundation Trust not County Durham and Darlington NHS Foundation Trust but we would certainly like to discuss your experience with you if you woud like this, we can lthen liaise with colleagues at Gateshead to feed your comments onto them for a response. The Patient Experience Team can be contacted by calling 08007835774 or by emailing cdda-tr.patientexperiencecddft@nhs.net. Paula Brennan, Patient Experience and Engagement Lead.

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