"Unbelievably awful"

I have never used 111 before and never will again. The worst service I have ever had. I rang crying because I had unbearable toothache. It was a Saturday night so couldn’t contact a dentist and I didn’t know if they had dental areas in A and E. The handler passed me over to a clinician, the clinician kept yawning and told me to ring the dentist. I told him I need help now, and I couldn’t ring the dentist until Monday. He said there was nothing else that could be done, other than to get some cocodomol - from where!? It was midnight on a Saturday! Absolutely shocking. What am I getting for my taxes!?