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"NHS staff deserve the highest praise"

About: Aberdeen Royal Infirmary / Dermatology (Skin Conditions) General Surgery / Minor Procedures Unit

(as the patient),

I'd had this little pimple like spot on my left cheek for some time. Having been fortunate enough (and a male), to have lived a very healthy life of seventy years on this planet I never really bothered about it. I had to be careful when shaving, but other than that it seemed to co exist on face without any problems.  It did weep a small amount of blood occasionally overnight, but after a few months that disappeared and everything seemed to be back to normal. 

Eventually, at the insistence of my daughter, and in order to keep the peace, I contacted my doctor who referred me to ARI Aberdeen. I was given a brief examination and told that they would be in touch in order to remove this uninvited attachment to my cheek. To be honest many months passed, and I thought I'd been forgotten. It wasn't causing me any discomfort so I just waited. ARI contacted me a few times in the early part of 2024 to check on my situation,  and very soon afterwards I was asked if I would be willing to attend Stracathro hospital for the minor surgery to take place. I was given a date to attend and within the two weeks prior to attending my general health and availability were confirmed by further telephone calls.

I can only say that from arriving at the hospital I was cared for by everyone I met from the receptionist to the surgeon. Mr Usmati took me through the process and explained what was going to happen. My last experience with hospital was at the age of twelve when I had my tonsils removed,  and that was a very different situation altogether.  

In retrospect I cannot praise the NHS enough. The care and pre-care at ARI and Stracathro was extremely professional and the post-care  of my local nurse at Fraserburgh was exceptional.  I cannot believe that the NHS gets such bad press as it's so unfair. I've been fortunate enough never to have used the service very much, but in my opinion we really have the best health care in the world.  You guys deserve the highest praise for what you do for every human being, regardless of wealth, nationality or any other form of discrimination, every day of the year. 

If I had one negative opinion where I believe you guys fell down, it would be the fact that when I was twelve I got ice cream after I had my tonsils out. But this time, nothing, I was very disappointed.  

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Responses

Response from Lorraine Paterson, Charge Nurse, Minor Procedure Unit - Stracathro Hospital, NHS Tayside 13 months ago
Lorraine Paterson
Charge Nurse, Minor Procedure Unit - Stracathro Hospital,
NHS Tayside
Submitted on 09/07/2024 at 13:04
Published on Care Opinion at 13:04


Hi Dalricket,

Thank you very much for your kind words about both your recent experience here at MPU Stracathro Hospital and the support from ARI and Fraserburgh. I will ensure your feedback is shared with the whole team. I will have a word with management about the ice cream but I am not hopeful.

Many thanks

C/N Lorraine Paterson

Minor Procedure Unit

Stracathro Hospital

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Response from Fiona Whyment, Nurse Manager, Surgery 4 (Surgical Division), NHS Grampian 12 months ago
Fiona Whyment
Nurse Manager, Surgery 4 (Surgical Division),
NHS Grampian
Submitted on 24/07/2024 at 12:17
Published on Care Opinion at 12:17


Dear Dalricket,

Many thanks for taking the time to write such a positive review of your experience. It is heart warming to hear of such a postive experience. I shall pass your kind words on to the Consultant and the rest of the team.

I hope you had a speedy recovery and you eventually got that ice cream wheny ou go home.

best wishes

Fiona Whyment

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