"A very grateful family"

Aw, after weeks mum is finally home. I just wanted to say thank you for the exceptional care and respect my mum was shown by almost all of the staff that dealt with her.

Initial Assessment Unit - very disappointing

ARU4 - The staff did everything they could when my mum was moved to your ward even with no bed availability.  My mother was left beside the nurses station for 2 hours, hooked up to telemetry and in full view of two dementia patients, 1 of which was aggressive. The ward team ended up cleaning the room themselves despite the call being raised 5 times. Above and beyond their calling.

Ward 9A - Every member of staff from the consultants to the nurses to auxiliaries and cleaners were just amazing. I will never forget the fizzy cola bottles and who was the favourite disputes. Natasha, Carlin, Emma and Kirsty and all the other angels, thank you 🙏🏻

And lastly Ward 51, Langlands building - What a fabulous place this was for mum. She had the best care, encouragement and banter. A much maligned place but believe me, things have changed. Susan, Paddy, Andy, Trevor (OH), Lucy etc, you should be proud of the care and service you provide to people in their most challenging times. The birthday cake and presents were above and beyond but thank you for making my mum feel so special.

From a very grateful family, thank you everyone who helped my mum get better. We appreciate the constraints on you all by the management/budgets etc but you all find a way to get through that barrier and make every day a pleasure for those in your care.

With respect, I hope we never see each other again but we will never forget you x

On behalf of my mother and her family.