Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

The care I received was outstanding

Posted By Bob102

"The care I received was outstanding"

About: Forth Valley Royal Hospital / Cardiology Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit Scottish Ambulance Service / Ambulance Control Centre Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I had chest pain radiating down my left arm, my wife dialled 999.

She was advised someone would call her back. They called back 15-20 mins later. They advised they would send an ambulance out. The ambulance arrived within 15 mins. 

I was quickly assessed by the paramedics and they sent all my results to Edinburgh royal. The decision was then made to transfer me straight to Edinburgh Royal infirmary by blue light ambulance. I can’t thank the paramedics enough for their prompt treatment, reassurance and care of myself and my wife on the transfer through.

I had a stent fitted as soon as I arrived and was transferred to ward 114. I was kept there for 24hrs for close monitoring until I was able to be transferred to FVRH. 

I was transferred to the Cardiology ward at FVRH. The care I received there from all members of staff, including housekeepers, domestics, doctors and nursing staff was outstanding. I can’t thank you enough for your care.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 16 months ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 09/07/2024 at 08:12
Published on Care Opinion at 08:12

picture of Michelle Jack

Dear Bob 102 thank you very much for your feedback and taking time out during your recovery to write to us. I hope your recovery is going well and I'm pleased our teams were able to help during what must have been a very stressful experience for you and your wife.

I will be sure to let the teams see this they will appreciate it.

Please take care and thanks again.

Michelle

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 16 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 09/07/2024 at 09:00
Published on Care Opinion at 09:00

picture of Alan Martin

Good Morning Bob102,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to you and your STEMI, that sounds terrifying. I do hope that you are feeling a lot better. Thank you so much for your kinds words about all the staff involved in your journey through the system. It is great to hear positive stories about the work our wonderful staff provide.

If you wish I can pass on the feedback to the crews directly. To do so we would need to know the date, time and address that the Ambulance attended and of course your name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Alan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Louise Bell, Clinical Nurse Manager, Cardiology and Cardiothoracic Surgery, NHS Lothian 16 months ago
Louise Bell
Clinical Nurse Manager, Cardiology and Cardiothoracic Surgery,
NHS Lothian

Submitted on 09/07/2024 at 10:46
Published on Care Opinion at 10:46

Thank you for taking the time to send this wonderful feedback. I hope you continue to make a good recovery. I ensure you that I will pass this on to our 114 and Cath Lab teams who will be delighted to receive it.

Best wishes from us all.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Catherine Mondoa, Consultant Nurse/Cardiology Manager, Cardiology Deparment, Forth Valley Royal Hospital 16 months ago
Catherine Mondoa
Consultant Nurse/Cardiology Manager, Cardiology Deparment,
Forth Valley Royal Hospital

English

Submitted on 10/07/2024 at 09:51
Published on Care Opinion at 09:51

Dear Bob102

Thank you so much for taking time to report on the care you received from the Cardiology Team at FVRH. I will pass on your thanks to the staff.

I love that you acknowledged the housekeepers and domestics as well as the doctors and nursing staff.

I wish you well in your continued recovery.

Best wishes

Catherine

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k