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They could not have been kinder, helpful or more caring

Posted By aprilxk53

"They could not have been kinder, helpful or more caring"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Acute assessment unit Forth Valley Royal Hospital / Discharge Lounge Forth Valley Royal Hospital / GP Out of Hours Forth Valley Royal Hospital / Rehabilitation (inpatient) Forth Valley Royal Hospital / Respiratory medicine Forth Valley Royal Hospital / Xrays & Scans General practices in Forth Valley NHS 24 / NHS 24 (111 service)

(as the patient),

Sunday evening I telephoned 111, was given OOH appt. & admitted to A&E, sent for X-rays, admitted to AAU, then transferred to Ward  B31.  I was discharged Thursday lunchtime,

I was cared for by 41 named members of staff & this total does not include porters, catering, housekeeping, rehab staff who all helped during my time as an inpatient.

The only information I needed was my name & date of birth, all staff did everything else for me … they could not have been kinder, helpful or more caring.

111 - Joseph, Carrie, Clinician.

OOH - Alana & Leanne 

A&E - Dr. Kirsty, Debbie, Caitlin, Marcela, Nicki, Sandra, Jon

X-ray - 2 ladies on night shift

AAU - Rachel, Scott, Esther, Student, Asha, Eamon, Jackie, Gillian, Mhairi , Michelle

B31 - Rebecca, Tanya, Lisa, Clare, Megan, Pamela, shay, Nanetta, Stephen, Fiona, Lauren 

Rehab - Lesley & Cat

Discharge Lounge - Lauren & Marion

All other staff who I came into contact with.

Also follow up from the GP practice staff

You are all AMAZING!!  

Thank you!!

 

Staff attitude

Staff attitude


Staff skills

Staff skills


Team work

Team work


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Responses

Response from Susan McMillan, Deputy Radiology Department Manager, Radiology, NHS Forth Valley 12 months ago
Susan McMillan
Deputy Radiology Department Manager, Radiology,
NHS Forth Valley

Submitted on 08/07/2024 at 17:51
Published on Care Opinion at 17:51

Hi aprilxk53

Thank you so much for your lovely feedback and for taking the time to include so many staff.

It is always great to hear when a patient has such a positive experience and it gives the staff a boost. I will certainly pass on your kind words to the X-Ray staff.

I hope you are recovering well.

Thanks again

Susan McMillan

Deputy Radiology Department Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Julie Jack, Senior Charge Nurse, Respiratory, NHS Forth Valley 12 months ago
Julie Jack
Senior Charge Nurse, Respiratory,
NHS Forth Valley

Submitted on 09/07/2024 at 12:56
Published on Care Opinion at 12:56

Thank you Aprilxk53 for your kind words.

It is lovely to hear some nice feedback, the staff work extremely hard under at times challenging circumstances.

I am glad to hear that you are now recovering at home.

I will share this with the ward B31 team in particular the staff mentioned.

wishing you a speedy recovery.

kind regards

Julie Jack

Senior charge nurse

ward B31

FVRH

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Response from Pamela Scott, Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre, NHS Forth Valley 12 months ago
Pamela Scott
Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre,
NHS Forth Valley

Submitted on 09/07/2024 at 21:27
Published on Care Opinion at 21:27

Dear aprilxk53

Thank you for taking the time to share your lovely feedback of your positive experience within our acute assessment unit. This means so much. I will share with all of the team especially those who you have mentioned

I hope you are recovering well

best wishes

Pamela

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Response from Andrew C, Patient Experience Officer, Nursing & Care, NHS 24 12 months ago
Andrew C
Patient Experience Officer, Nursing & Care,
NHS 24

I manage Patient and Service User Feedback

Submitted on 15/07/2024 at 11:46
Published on Care Opinion at 11:46

picture of Andrew C

Dear aprilsxk53,

Thank you for sharing your story on Care Opinion. I was sorry to learn of your hospital admission and I hope you are recovering well.

I understand from your story that both NHS 24 and NHS Forth Valley were involved in your journey of care and I note colleagues from NHS Forth Valley have responded to your story. I respond in relation to NHS 24's element of your care.

I was delighted to read you found all staff involved in your patient journey were amazing, and that NHS 24 played a part in your positive patient journey by arranging your onward care to your local Out of Hours service. If you would be happy to provide me with additional details regarding your call to NHS 24, this would allow me to identify Joseph, Carrie, and the clinician involved in your call, and share your kind words with them. We always ensure our staff see positive feedback to reinforce to them how valued their care is when people call our service.

You can contact me or the Patient Experience Team by email at patient.experience@nhs24.scot.nhs.uk

I wish you all the best and thank you again for sharing your story.

Kind regards,

Andrew

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Response from Sarah Cooper, Senior Charge Nurse, Accident and Emergency, NHS Forth Valley 11 months ago
Sarah Cooper
Senior Charge Nurse, Accident and Emergency,
NHS Forth Valley

Submitted on 17/07/2024 at 04:38
Published on Care Opinion at 08:23

Dear aprilsxk53,

Thank you for taking the time to provide such positive feedback from your experience within the Emergency Department. During challenging periods it is such a welcome boost to staff morale, I will ensure your feedback is shared with the team, including all those you have individually mentioned.

I hope you are continuing to recover well at home.

Regards

Sarah Cooper

Senior Charge Nurse

Emergency Department

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