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Awful service

Posted By Johfh87

"Awful service"

About: Specialist Nursing Services / Specialist Continence Service (North)

(as a service user),

I have telephoned every day this week trying to reach a Continence Nurse. All I get is a call saying they're passing my message on, end of it just died between an inbox or outbox or whatever you want to call them but no phone calls.

I made other than one person rang me to tell me that the person I’m trying to contact only works two days per week That person was unable to tell me which two days despite me asking them five times. 

I’ve never known such disregard for another human being

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Responses

Response from Dawn Cronin, General Manager, Specialist Nursing, Proactive and Planned Care, Community Health Services 10 months ago
Dawn Cronin
General Manager, Specialist Nursing, Proactive and Planned Care,
Community Health Services

Submitted on 05/07/2024 at 15:14
Published on Care Opinion at 15:14

Dear Johfh87

I am very sorry that you have had this experience in trying to contact our service and I am anxious to try and resolve this with you and get you the help you need. Please do email me your name and contact details on my email address below and I will ensure that we arrange for a continence nurse advisor to speak with you.

dawn.cronin@nottshc.nhs.uk

I am very concerned that you have felt let down and treated poorly and this is not the service that we expect our patients to receive and I will look into the issues you have had and try to identify if there is any underlying issues that we can rectify to improve this.

I will contact you as soon as possible, depending on when you are able to send me your details.

If you would prefer to - you can also contact our PALS team on

Tel: 0115 993 4542

Email: PALSandComplaints@nottshc.nhs.uk

If you provide them with my name as a contact point, they will ensure that your concerns are sent to me with your details.

Kind Regards

Dawn Cronin

General Manager

Specialist Services

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