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"We are so fortunate to have such a great service"

About: Craigavon Area Hospital / Breast care services

(as a service user),

I was red flagged by my GP, got a notification from the centre a few days later, then received my referral and would be in touch asap .

Went for my appointment, and the staff were amazing. I was met with a smile at reception,  which when you are worried really helps. The next encounter was a member of staff laying out teas / coffee and biscuits in the waiting room -such a kind act.

Then my name was called and I can only say the nurse was so kind -she explained the routine in getting ready for the consultation. The Consultant listened really well, was very attentive, and explained everything very clearly .

Onto the other professionals doing my mammogram and ultrasound - they were so gentle, kind and professional . Thankfully my story had a good outcome -but when I entered there I was really anxious - the treatment from all the staff went a long way to help.

Many thanks to all involved, we are so fortunate to have such a great service, with such skilled professionals addressing our concerns. 

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Responses

Response from Tracey McGuigan, Lead Nurse Surgery, Craigavon Area Hospital, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 10 months ago
Tracey McGuigan
Lead Nurse Surgery, Craigavon Area Hospital, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust
Submitted on 05/07/2024 at 14:13
Published on Care Opinion at 14:13


Tracey McGuigan, Lead Nurses SCS

Thank you so much for taking the time to provide such great feedback on your recent experience in the Glenane Suite.

I am the Lead nurse for the unit & I will assure you that your feedback will be shared with the team. The staff make a conscientious effort daily to ensure that the patient experience is individual, professional & dignified.

I am delighted to hear you had a positive clinical outcome.

Take care

Kind regards

Tracey

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