Referred by my doctor to come for CT scan because of how I was feeling. Came to A&E, was triaged quickly and sent to zone B clinic area, I thought great makes sense to have somewhere for this sort of thing. Saw Dr fairly quickly, who referred me for CT which took 4 hrs to get done. Got my bloods done after I saw the Dr.
At 11pm we were told the dr had gone home for the day and we’d have to go back to A&E. I totally understand a technical glitch with the bloods lab, however no one told us what was happening, people waiting had to go and ask. Telling people what's happening and what the hold-up is matters… communication is key, there was none of that.
I also feel that if you are having a clinic for these things then a Dr should be there until all patients are seen. We shouldn’t become another department's problem. Accept responsibility of your role and wait until bloods are through and sorted. In my job I don’t just abandon a task half way through, I have to finish it before I can leave, and I don’t work with people’s lives and illnesses which to me if far more important.
I am not pleased with service and very disappointed after being off to such a good start with it.
"Communication is key"
About: Royal Victoria Hospital / Accident & Emergency Royal Victoria Hospital Accident & Emergency BT12 6BA
Posted by CCPR (as ),
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