"So kind & understanding"

I had been assessed for Hearing Aids, my appointment came & it was to attend Inverurie Health & Care Hub. To say I was apprehensive & nervous is an understatement, however I got there went to Reception 2, a lovely receptionist directed me to waiting room 6 upstairs & to the lift as I am not always steady on my feet.

Once seated in a very airy, bright, clean & calm waiting room I was soon called. As anyone may know when you have a hearing problem you seem to work extra hard to listen sort of be red alert so you don't miss your name etc. I needn't have worried, the wonderful Audiologist came & clearly spoke my name.

I was shown into the clinician's room where she introduced herself, Lin, then asked a few questions then ran through the procedure to fit me with my aids. Each step Lin explained everything clearly, checking I had understood & heard plus at each stage if I had any questions.

Once my aids were live it was quite a moment I actually was emotional & Lin was so kind & understanding, talking me through it all & giving me time to talk me through everything, handing out batteries, operating instructions & how to load an App onto my phone, plus how to maintain my aids & where to ask for support, get batteries etc from. Lin's reassurance was lovely.

I left feeling confident & equipped to maintain my aids plus being able to hear sounds & tones. Yes I am still getting use to them but I don't have any worries about it as I have information on what to do etc & telephone numbers for help. So thank you Lin, I do hope you have your name right.