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Hand fracture

Posted By corvuszy44

"Hand fracture"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency Royal Devon & Exeter Hospital (Wonford) / Therapies

(as a service user),

I fractured my hand recently and attended the emergency department (ED). It was out of hours so minor injuries was closed.

Although it was busy and took a long time to be seen (I expect this as I was an injury and others needed to be seen before me) the care was excellent. Triaged efficiently, seen by ED doctor who was kind and thorough. Cast put on by HCA who was also excellent. I also witnessed very good care to other patients whilst waiting.

Later seen by a hand therapist, James. He was really thorough and made sure I understand exactly what the plan was and what I needed to do. I had a follow up where they made sure everything was as it should be. He was very patient and professional.

Thank you to everyone, we are very lucky to have the RD&E

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Responses

Response from Gavin Best, Clinical Project Manager - Emergency Department Wonford, Emergency Department - RD&E, Royal Devon University Healthcare NHS Foundation Trust 11 months ago
Gavin Best
Clinical Project Manager - Emergency Department Wonford, Emergency Department - RD&E,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 15/07/2024 at 11:48
Published on Care Opinion at 11:48

Dear corvuszy44,

Thank you for your kind feedback and I am pleased to hear that you had a positive experience when visiting the Emergency Department despite your injury. Our staff do an incredible job in what can sometimes be a challenging environment and we thank you for your patience and understanding.

Many Thanks

Gavin Best

Emergency Department

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