As a day patient admitted for an afternoon Colonoscopy procedure, I was quite apprehensive of actual procedure. The nurses (Rachael &Rebecca) made me feel at ease & were most reassuring and professional in preparation and assessment phase.
In theatre, the Consultant: Mr Eccles and his supporting team were most attentive and delivered personalised care pre procedure, intra procedure and post procedure.
Overall, I was in receipt of top notch care from beginning to end and I was treated with utmost respect.
The receptionist on duty deserves an extra word of praise for her endeavours in helping my wife who was waiting in outside waiting area. She both reassured and advised her of my progress & fact I was in Recovery. She even went to the nurse to retrieve car keys from me, so she could be waiting for me at pick up location to save me excess walking . Very kind lady who deserves thanks on my behalf for her courtesy and going the extra mile.
Thank you all for a very positive endoscopy experience.
"Top notch care from beginning to end"
About: The Ulster Hospital / Day Procedure Unit The Ulster Hospital Day Procedure Unit Newtownards BT16 1RH
Posted by LAM18 (as ),
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