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Staff were good, but long wait

Posted By jazzgp98

"Staff were good, but long wait"

About: Royal Cornwall Hospital (Treliske) / Ophthalmology

(as a service user),

What was good?

The staff.

What could have been better?

Time keeping, it was 1 hour 30 min wait between eye scans and meeting with the DR.

More about:
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Responses

Response from Jess Saunders, Outpatient Transformation Support Officer, Outpatient Transformation Team, Royal Cornwall Hospitals NHS Trust 10 months ago
Jess Saunders
Outpatient Transformation Support Officer, Outpatient Transformation Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 17/07/2024 at 10:28
Published on Care Opinion at 10:28

picture of Jess Saunders

Dear jazzqp98,

Thank you for taking the time to share your story with us. I am pleased to see that you found the staff in the Eye Unit to be good. I was sorry to see that you experienced a long wait for your appointment. I will ensure this feedback is shared with the team so they are aware of your experience.

Thank you again for taking the time to share your story with us.

Best wishes,

Jess

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