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Noisy wards

Posted By GGG1969

"Noisy wards"

About: University Hospital Wishaw / Trauma and Orthopaedics (14- 16)

(as a service user),

I was recently receiving care for a broken bone. Hospital is supposed to be a place for rest and recovery but I was constantly being woken up and disturbed by other patients' phones ringing and them talking loudly on the ward. They were also playing videos and music directly from the phone. I think they should be made to put their phones on silent and talk quietly. And make them use headphones.

Also, I feel the 2 visitors to a bed rule should be adhered to. 4 and 5 visitors to a bed is unfair and stressful for other patients trying to rest.
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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 12 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 05/07/2024 at 16:52
Published on Care Opinion at 16:52

picture of Jennifer Montgomery

Dear GGG1969,

Thank you for sharing your experience of University Hospital Wishaw, Trauma and Orthopaedics.

I am sorry to hear of your experience regarding the noise levels in the ward and that people were talking loudly on their phones or playing videos directly from the phone. I am glad, however that the nurses were lovely.

I will take your feedback to the ward management for review and learning, especially around the visiting rules.

I hope you are recovering well.

Kind Regards,

Jenni

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