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We found the service perfect

Posted By importerpm65

"We found the service perfect"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / X-Ray Department

(as a parent/guardian),

My son was treated at the ED in Causeway following a dislocated knee and avuldion fracture.

Treatment was swift, professional and personal. He was seen by the advanced nurse practitioner after triage. Thus included assessment, xray and application of a long leg brace and associated education.

We found the service perfect from speed of assessment to investigations, treatment and follow up, well done all

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Responses

Response from Rebecca Getty, Assistant Director Diagnostic & Clinical Services, Surgical & Clinical Services, NHSCT 10 months ago
Rebecca Getty
Assistant Director Diagnostic & Clinical Services, Surgical & Clinical Services,
NHSCT

Submitted on 01/07/2024 at 16:59
Published on Care Opinion at 16:59

Thank you so much for taking the time to let us know about your son's experience. I hope hie is recovering well. Rebecca

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Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT 10 months ago
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 02/07/2024 at 08:30
Published on Care Opinion at 08:30

Hello importerpm65

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for CAU ED. I am sorry to hear your son has been unwell and had to avail of the services within our ED.

I am delighted to hear that you found the service swift, professional and person centred. Staff within the ED aim to provide a high standard of care and they will be delighted to receive this positive feedback. Positive feedback is important to help boost staff morale and remind staff of the fabulous work they do. Thank you for taking the time to leave this review, it is appreciated.

I hope your son is making a strong recovery.

Kind Regards

Victoria McCrory

ACSM CAU ED

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Response from Laura McKinney, Interim Assistant Clinical Services Manager, Radiology, NHSCT 9 months ago
Laura McKinney
Interim Assistant Clinical Services Manager, Radiology,
NHSCT

Submitted on 09/08/2024 at 13:01
Published on Care Opinion at 13:40

picture of Laura McKinney

Good afternoon importerpm65,

I would first like thank you for taking the time to share your experience of the NHSCT Radiology Department at Causeway Hospital. As an organisation we are committed to consistently showing compassion, professionalism and respect for the patients we care for, so it was reassuring to learn of the care provided by our team.

I will be sure to share your feedback with all the Radiology staff who supported your son during his visit and I am sure they will be very grateful of your kind words.

Best wishes on his journey to recovery.

Laura

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