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Emergency care at A&E

Posted By Johnco372

"Emergency care at A&E"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency Royal Devon & Exeter Hospital (Wonford) / Medical Imaging

(as a service user),

I experienced sudden onset pain and neurological leg symptoms, which as a doctor, I knew could potentially need emergency treatment. Prompt diagnosis would only be available in hospital.

I therefore presented to A&E early in the morning of 6th June. Despite an inevitably long wait for procedures, I was treated with kindness and respect by all A&E staff, from reception through to radiology.

The conduct of staff was a fine balance of empathy and professionalism, especially from Dr Piper, a doctor who is early in her career. Thankfully, the outcome was a relatively straightforward problem, but I am very grateful for the care I received, and everyone involved definately deserves an "official: thank you.

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Responses

Response from Gavin Best, Clinical Project Manager - Emergency Department Wonford, Emergency Department - RD&E, Royal Devon University Healthcare NHS Foundation Trust 10 months ago
Gavin Best
Clinical Project Manager - Emergency Department Wonford, Emergency Department - RD&E,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 10/07/2024 at 16:41
Published on Care Opinion at 16:41

Dear Johnco372,

Thank you for your kind feedback and taking the time to describe your experience and interaction with our team. I am delighted to hear that despite challenging times, our staff are still delivering care with empathy and professionalism and we do all we can to maintain these high standards.

Many Thanks

Gavin Best

Emergency Department

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Elizabeth Chapman, Cluster Support Productivity Manager / Admin Services Manager (Eastern Services), Specialist Services - Medical Imaging / Radiology (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 10 months ago
Elizabeth Chapman
Cluster Support Productivity Manager / Admin Services Manager (Eastern Services), Specialist Services - Medical Imaging / Radiology (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 15/07/2024 at 09:09
Published on Care Opinion at 09:11

Hello Johnco372,

My name is Liz Chapman and I work with the team in Medical Imaging where you had your scans.

I wanted to say thank you very much for taking the time to feedback to us about the care you have received from our team.

I have fed back and congratulated the team on this piece of excellent feedback. I hope your experiences continue to be positive and wish you the very best for the future.

Best Wishes

Liz Chapman

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