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"Rehab after a fall"

About: Daisy Hill Hospital / Physiotherapy Daisy Hill Hospital / Stroke Unit (Level 4)

(as a relative),

My mum had a fall recently and was transferred from Craigavon to rehab in daisy Hill.

Having been previously fiercely independent she found hospital routines daunting and quite unfriendly.

She needn't have worried because all staff from the ladies with a cuppa - Mary was always on call - to the night staff - you all were great - accommodating her late night routine, to the health care assistants helping her with her pastoral needs. Brian thanks it meant a lot to mum....physio/OT team Orla, tom to name a few.

They have the most gruelling tasks pushing past all the barriers...in fact everyone from band 6 Sharon/Moya, to the nurses, to the care assistants, to the students  to the domestic staff were fantastic.

Thanks for caring for mum when she was at her lowest and allowing and advising us to help with her recovery...for making transition to home so smooth and setting everything up with no difficulty...you may do it every day but made us feel that wee bit special...we can't thank you enough. 

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Responses

Response from Ursula Haughey, Ward Sister Stroke & Rehab DHH, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 12 months ago
Ursula Haughey
Ward Sister Stroke & Rehab DHH, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust
Submitted on 02/07/2024 at 12:47
Published on Care Opinion at 12:47


Good afternoon

I would like to take this opportunity to thank you for taking the time to feedback your experience. Can I also say that your kind words have went a long way and the staff are delighted that they made a difference and enabled you and your mum to have a positive experience.

Best wishes

Ursula ward sister

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Response from Siobhan Clerkin, Support Services Admin, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Services Trust 11 months ago
Siobhan Clerkin
Support Services Admin, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services,
Southern Health and Social Services Trust
Submitted on 17/07/2024 at 11:41
Published on Care Opinion at 11:41


Hi

Thank you for posting about your experience in Daisy Hill Hospital.

We do welcome all feedback to help us improve the service we offer.

I will pass your positive feedback to the Domestic Services Team.

Regards

Siobhan

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