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"Exceptional Care"

About: Acute Medical Unit / Ward 4 - Acute Medical Receiving

(as the patient),

I was admitted to the assessment ward in PRI a couple of days ago after seeing my doctor at the surgery. I was shocked that I had to go into hospital and was quite stressed about the situation.

When I arrived to the assessment ward I was quickly put to ease by the warm welcome I received from nurse Stephanie who had been expecting me. Stephanie was very caring and attentive and took time to explain the process to me. I then got seen by the nurse practitioner but sadly can't remember his name. The nurse practitioner was very thorough and got my treatment started quickly. The assessment ward seemed busy and I was in awe watching the team bounce between patients all whilst smiling and seemed to be a very efficient team. 

I then got moved to ward 4 and met nurse Mark and the student nurse working with him (I think was called Blake or Blair) who both looked after me very well. Mark explained what would happen next and made sure I had everything I needed as I hadn't expected to come into hospital. 

Everyone I met was excellent at what they do and I can't thank the team enough for all they done for me and getting me back home so quickly. Please pass my many thanks to nurse Stephanie, the nurse practitioner, nurse mark, student nurse, dr harper and everyone else who I sadly cannot remember the names of. A true credit to the NHS. 

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Response from Rachel Hunt, Senior Nurse, Unscheduled Medicine PRI, NHS Tayside 11 months ago
Rachel Hunt
Senior Nurse, Unscheduled Medicine PRI,
NHS Tayside
Submitted on 28/06/2024 at 15:55
Published on Care Opinion at 15:55


Dear magpiexv72,

Thank you very much for your lovely feedback.

The assessment area is a relatively new area that has opened to try and steam line our patients assessment and start treatment in a timely manner so I am delighted to hear your experience in AAA was satisfactory.

The team in AAA and Ward 4 AMU strive to provide a high standard of patient centred care and I will be sure to pass on your kind words to the whole team including Dr Harper, SN Stephanie, SN Mark and his student, and our Advanced Nurse Practitioner Colin.

I hope you are starting to feel better, and thank you again for taking the time to let us know how your experience was with us.

Rachel Hunt

Senior Nurse

PRI Medicine

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