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Relative Being Looked After

Posted By Kclio

"Relative Being Looked After"

About: Altnagelvin Area Hospital / Emergency department Northern Ireland Ambulance Service / Emergency ambulance response Older people's healthcare / Stroke Unit Ward 40

(as a relative),

Close relative presented with stroke symptoms ambulance was rang the service from NIAS responding and being out so quickly to ED Staff to the Stroke Team (Dr Dunne ) including  Ward 40 Staff  his trip up the road to Belfast for clot retrieval his quick return  was all done very timely  and as a result we've seen an amazing recovery Thank You To All Teams Involved... We are blessed to have such services on our door .. 

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Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 10 months ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 02/07/2024 at 13:58
Published on Care Opinion at 13:58

picture of Maggie Hamilton

Good Afternoon Kclio,

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was encouraging to discover the quick response has supported in an amazing recovery. It means such a lot to our teams to hear that they have a made a difference to those they care for and I am sure they will be delighted to hear your lovely words.

I am glad that recovery is going well.

Kind regards,

Maggie

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Response from Michaela McNulty, Ward Manager, Ward 40, Western Health and Social Care Trust 10 months ago
Michaela McNulty
Ward Manager, Ward 40,
Western Health and Social Care Trust

Submitted on 02/07/2024 at 15:47
Published on Care Opinion on 03/07/2024 at 08:03

Good afternoon Kclio,

Thank you for for taking the time to share feedback on your relatives' experience of stroke services in Altnagelvin. I am delighted that your relative has had a great recovery following clot retrieval.

I have shared your feedback with the team including Dr. Dunne.

Kind Regards

Michaela

Ward manager

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