"difficulty arranging a blood test"

I require monthly blood tests. This enables me to continue with my treatment. They are also time critical. I contacted the surgery to ask how to submit a request for phlebotomy. A kind gentleman explained the process and he said he would see if there were any slots for the 4th July. He then said it was too early as the slots were not yet released and suggested I wait a week.

I submitted my request a week later and the next day whilst driving I received a telephone call, as I was driving I was unable to answer. A voice mail was left and said they would try again later.

one week later there was no call. I submitted a second request .I was beginning to become concerned as there were only 5 days left for me and by 26th June no one had made contact. Therefore I called into Kilmeny Surgery and the receptionist said there were no appointments for either Kilmeny or LongLee. She kindly looked for me and found one at Farfield for 11.40am on 4th July.

My Concerns are as follows.

1, There appears to be no efficient process to book a blood test. To wait for phone contact as many flaws, as with myself I was rung whilst driving and no further contact was attempted.

2, For the past 6 years I have had no problem booking a blood test at Keighley health Centre, why change a system that works?.

3,You are not guaranteed an appointment locally, it could be any Modality branch. How is that local?

4,It is stressful enough having a long term health condition without the worry of trying continually to secure a time specific blood test. This system does not feel very patient centred.