"Felt as though I wasn't being listened to but rather talked at."

About: Sexual Health Services - Shropshire (Open Clinic)

(as a service user),

Attended the clinic early May

I felt I was being penalised for any past experiences.

Felt as though I wasn't being listened to but rather talked at.

Was having words put in my mouth.

Told my mum confidential information.

After mentioning about self harming the demeanour of the staff didn't change but rather made me feel worse about it.

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Responses

Response from Amanda Edwards, Clinical and Operational Nurse Lead, Shropshire Sexual Health Service, MPFT 3 weeks ago
We have made a change
Amanda Edwards
Clinical and Operational Nurse Lead, Shropshire Sexual Health Service,
MPFT
Submitted on 25/06/2024 at 11:38
Published on Care Opinion at 16:13


Thank you for your Care Opinion comments. I am sorry you felt your experience was not a positive one. I have discussed your comments with the team members, and reflection has taken place.

If you wish to discuss further please feel free to contact Amanda.Mammone@MPFT.nhs.uk

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