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Excellent service in every aspect

Posted By jupiterrw54

"Excellent service in every aspect"

About: Northern Ireland Ambulance Service / Emergency ambulance response Older People’s Services / Hospital at Home Northern Sector

(as a relative),

Excellent service in every aspect.

Every visit the staff were very friendly and supportive

Booked by paramedics because didn't want an admissions to hospital - good compromise.

Nurses on every occasion were very empathetic, pleasant and good at their jobs.

Consultant arrived for our initial assessment and was very understanding of the issues and suggested a good management plan.

Think this service needs to be expanded to benefit more patients.

Keep up the good work.

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Responses

Response from Katherine Stevenson, Sister, Acute Care at Home ( Community team PCOP), WHSCT 12 months ago
Katherine Stevenson
Sister, Acute Care at Home ( Community team PCOP),
WHSCT

Submitted on 26/06/2024 at 09:17
Published on Care Opinion at 09:17

picture of Katherine Stevenson

Thank you for your feedback.

The aim of the team is to prevent admission and paramedics are one of the many professions that can refer to the team.

We work in a very highly trained MDT and will always work together to deliver the best possible care available to all patients.

Dr Todd our consultant will carry out an holistic assessment with the nurses and advise on the best care and treatment plan for patients.

As a team we are very privileged to be able to treat people in their own home and are always make feel very welcome.

I will pass on your feedback to all the staff.

Kind regards

Katherine Stevenson

Sister HAH.

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Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 3 months ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 20/03/2025 at 16:40
Published on Care Opinion at 16:40

picture of Neil Gillan

Good afternoon Jupiterrw54,

Thank you for taking the time to share your valued feedback and apologies for the delay. We are always grateful to those who share their experiences of the services they have received. It was reassuring to learn of the good work and friendly support. Feedback such as this will lift the morale of all those involved in your care.

Best wishes

Neil

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