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Left nearly for 10 hours in waiting area

Posted By Angry129

"Left nearly for 10 hours in waiting area"

About: Craigavon Area Hospital / Emergency Department

(as the patient),

Awful care for hospital! Left nearly for 10h in waiting area with no air in steaming room! Horrible experience for sick people.. Wherever you go and need to wait more then 3h, you getting at least water - but not here. Coming to hospital with pain and being left for hours, I feel it’s unprofessional and not right.

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Responses

Response from Sister Frazer, Ward Manager, Emergency Department, Craigavon Area Hospital, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 2 months ago
Sister Frazer
Ward Manager, Emergency Department, Craigavon Area Hospital, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

Submitted on 01/04/2025 at 15:37
Published on Care Opinion at 15:37

Dear Angry129 - thank you so much for providing this feedback and may I apologise most sincerely for the delay in responding to you. We are sorry that you had a long wait and that you were in so much pain. Unfortunately with the extreme pressures on all our Emergency Departments, waiting times have become a major challenge for us and we continue to escalate patients needs to the senior team on a daily basis.

Thank you again for your feedback

Sister Frazer

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