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"The attention and care I was given was excellent"

About: Fife Community Services / Community Cardiac Specialist Service Queen Margaret Hospital / Cardiology Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Cardiology

(as a service user),

It was a Saturday morning and looking out the window I saw that it had been snowing during the night. Along with my neighbours I went out to clear the snow from the road and pavements. While doing this I began to feel a bit breathless which I thought unusual as I keep relative fit & healthy. I went into the house and began to feel worse as my chest was getting tighter and knew something was not right so asked my wife to phone 999.

The ambulance came within 30minutes and after tests took me to the Royal Infirmary in Edinburgh with a heart attack. I was taken straight away to have a stent fitted. I stayed in the Royal for 2 days then was transferred to the Victoria Hospital in Kirkcaldy. I was discharged the next day.

After a while I went to see the Cardiology Nurse at the Queen Margaret Hospital in Dunfermline. I saw the nurse several times before being referred to the Fife Community Cardiac Rehabilitation Nurse. During this time and along with my GP my medication was monitored to ensure that there was no side effects. There were several blood tests along with keeping an eye on my blood pressure and heart rate. It proved just as well as the type of statins had to be changed as the original one had an adverse effect on my liver. 

At the Cardiac Rehabilitation I met other people in a similar position to myself and it was good to talk to them. You did exercises and were shown how to warm up and cool down properly. They also took your blood pressure and checked your heart rate. It was very enjoyable, relaxing and empathetic. This helped my physical and mental health.

Throughout the whole experience, from the 999 call, the ambulance staff, the staff at the Royal Infirmary, the Victoria Hospital, the Queen Margaret Hospital, the Fife Exercise Cardiac Rehabilitation and my GP the attention and care I was given was excellent. I don't think that anything could have been done better.

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Responses

Response from Rebecca Robertson, Team Lead, Community Cardiac Specialist Nurse Service, NHS Fife 12 months ago
Rebecca Robertson
Team Lead, Community Cardiac Specialist Nurse Service,
NHS Fife
Submitted on 26/06/2024 at 11:33
Published on Care Opinion at 11:33


Dear Cardio70

Thank you for taking the team to write about your experience with our service. I'm pleased to hear you found it helpful in your recovery. I will pass this on to the team.

Wishing you well in your ongoing recovery!

Best wishes

Rebecca

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Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 12 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service
Submitted on 26/06/2024 at 12:03
Published on Care Opinion at 12:03


picture of Alan Martin

Good Morning,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about your heart attack - that must have been terrifying, I do hope that you are feeling better. It is great to hear positive stories about the work our wonderful staff provide and about all the care from all the NHS staff you have outlined following your event.

If you wish I can pass on the feedback to the crews directly. To do so we would need to know the date, time and address that the Ambulance attended and your name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Alan

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Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 12 months ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 26/06/2024 at 12:55
Published on Care Opinion at 12:55


picture of Michelle Jack

On behalf of the RIE thank you so much for taking time to feedback to us. I hope you are recovering well.

thanks again.

michelle

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Response from Stephanie Doolan, Interim Clinical Nurse Manager, Medical Directorate, NHS Fife 12 months ago
Stephanie Doolan
Interim Clinical Nurse Manager, Medical Directorate,
NHS Fife
Submitted on 26/06/2024 at 14:17
Published on Care Opinion at 14:17


Dear Cardio70,

Thank you for taking the team to post your experience with Cardiology VHK on care opinion today.

I'm really pleased to read your care was excellent and your experience was positive.

I will pass this on to the Cardiology team which will be gratefully received.

I would like to wish you well in your ongoing recovery.

Take Care

Best Wishes.

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Response from Anne McEwan, Team Leader, Fife Community Cardiac Specialist Nurse Service, NHS Fife 12 months ago
Anne McEwan
Team Leader, Fife Community Cardiac Specialist Nurse Service,
NHS Fife
Submitted on 01/07/2024 at 16:22
Published on Care Opinion at 16:22


picture of Anne McEwan

Dear Cardio70,

Thank you for taking the time to write about the care you received. I am glad you felt the benefit of the care and support that the staff provided and the support from other people in a similar position as you.

This has been passed onto the team.

All the best,

Anne McEwan

Team Leader.

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