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Slow service

Posted By septemberbm95

"Slow service"

About: Royal Hospital for Children and Young People (Edinburgh)

(as the patient),

Just like to say service was terrible for me and took forever, was in pain for ages. Absolutely shocking although i really feel for the people who have to work here. 4/10 because at least it eventually happened. 

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Responses

Response from Ana Mezzomo, Patient Experience Officer, Patient Experience Team, NHS Lothian 12 months ago
Ana Mezzomo
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 28/06/2024 at 15:58
Published on Care Opinion at 15:58

Dear septemberbm95,

Thank you for taking the time to share your feedback with us via Care Opinion.

It is disappointing to hear of your recent experience at the Royal Hospital for Children and Young People, I can understand how frustrating and upsetting this must have been for you and I would like to take this opportunity to apologise for that. Please be assured that staff are committed to get patients seen and supported as soon as they possibly can, and I am sorry there was a delay in you getting the support you needed on this occasion.

I have shared your feedback with the management team at the Royal Hospital for Children and Young People who will review it appropriately.

I hope you are feeling much better and thank you again for sharing your experience.

Best wishes,

Ana Mezzomo

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