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"He really felt he was someone, not just a number"

About: Queen Margaret Hospital / Assessment and Rehab Centre Victoria Hospital / Stroke

(as a relative),

My dad was admitted to Victoria Hospital, Kirkcaldy, Fife, following a severe stroke.  He was an inpatient there for two weeks before being moved to a stroke rehabilitation ward, Ward 7, at Queen Margaret Hospital, Dunfermline.

The care and attention given to my dad in both hospitals was immense.  In QMH,  all staff, from porters, cleaners, health care assistants, charge nurses, senior charge nurses, and consultants, not forgetting speech and language and occupational therapists, were amazing.  It was like my dad was part of their family!  Some nursing staff would even come in to speak to him personally at the end of their shift, telling him what they were going to be up to that evening, or on their day off.  He heard about so many families of staff, he really felt he was someone, not just a number.  The care given was superb, with my family being kept in the loop completely regarding everything concerning my dad.

Thank you Ward 7 QMH.  This seems so trivial a thing to say given the care and attention given to us all.

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Responses

Response from Fiona Reid, Senior Charge Nurse, Ward 7, Queen Margaret Hospital, Dunfermline, NHS Fife 11 months ago
Fiona Reid
Senior Charge Nurse, Ward 7, Queen Margaret Hospital, Dunfermline,
NHS Fife

Senior Charge Nurse responsible for 20 stroke rehabilitation patients.

Submitted on 03/07/2024 at 14:06
Published on Care Opinion at 16:28


Good afternoon,

Thank you for taking the time to submit such wonderful feedback for the ward team.

We are delighted to hear your dad had a positive experience while he was in the ward with us and progressing through his rehabilitation journey. I am pleased you feel the care he received was good and that you and your dad felt well communicated with.

I hope he continues to recover at home and is doing well.

Many thanks

Fiona Reid

Senior Charge Nurse

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