"Zero understanding on how to communicate with patients"

The only time I am partially treated adequately is after I’ve had to make a complaint and even then it doesn’t feel like they are trying to help me but to get me discharged back to my GP as soon as possible.

The information given by the medical practitioners I have received doesn’t match the information then provided by other staff or team members within the clinic.

There was no support or guidance given during my time at the clinic or post discharge.

I don’t believe enough questions are asked to get a good understanding on my needs or my relevant personal, social and medical history.

They can barely address me correctly within appointments and post-app summaries. It makes it even harder to trust and feel safe within their care. 

There was zero support or guidance given when I expressed difficulties with the internal changes due to the medication and I was immediately discharged.

There was no consistency in the regular checks required with some claiming I need to go monthly tests and others claiming that's only necessary for “serious” situations.

With the complaint procedure, I feel there was zero understanding on how to communicate with the clinic’s patients. There were no accessibly adjustments and each response felt like an ableist attack so I just gave up and didn't bother advocating for the support I should have been entitled to.

The space itself is so overwhelming. The waiting area is so small and cramped. The reception “box” is double the size of the waiting area. Things are placed so awkwardly that if it is not empty you have to get other patients to move just to get water. It can be really challenging. I feel this is not a suitable set up for neither of the departments patients in the clinic.

I could honestly go on but after the numerous amounts of complaints I’ve raised, it feels pointless.