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"Good experience"

About: Wythenshawe Hospital

I was sent down to a and e by my gpand after waiting in a Very busy department, I was seen, had bloods taken and admitted. Everything was explained to me and I knew I was in safe hands.

I spent the 1st night on a6 before being transferred to f7:This ward was always busy but the start we courteous and always found time to speak to us. The food was good and the medication during the day I had on time, my only concern was the time I was getting my last medication before bed. Sometimes it was nearly midnight before I got my meds and then was woken up at 6am to take my medicine observations and blood.

The last night before I came home I was transferred to f9which I did not mind as I knew I was going to be discharged home. The ward was okay, my only grumble about that ward was what the food was served on. All week I had meals brought on proper plates, but not f9 it was served on disposable plates and the portion sizes were not enough even to feed a child. Breakfast there was no orange juice, you could not get porridge and the toast was nearly burnt and cold by the time I was given it and all before 7:30am. Lunch all the puddings they served was yoghurts. If they are going to have patients come from other wards, where they have received proper meals, isn’t it right that f9 should also dish up to the same standards of other wards. That is my only grumble or otherwise it was a good all round experience where I was felt fo feel at ease.

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Responses

Response from Wythenshawe Hospital 11 months ago
Wythenshawe Hospital
Submitted on 19/08/2024 at 13:40
Published on nhs.uk at 13:40


Dear patient,

Thank you for your feedback. We were sorry to learn that your experience at Wythenshawe Hospital in April 2024 was not as positive as we would hope. It is important to us that comments are heard and seen as it provides an opportunity for the service to make changes and improvements wherever possible.

In response to your comment around nighttime medication delays on Ward F7, this has been shared with the ward nursing teams and the importance of timely medication rounds will be reiterated in the next Ward F7 meeting. With regards to your comments regarding the quality and quantity of food whilst on Ward F9, we are currently in the process of reviewing the meals services which are provided on that ward. F9 has been a day case ward and therefore regrettably has a limited offer for mealtimes. We are currently working alongside Sodexo, the external company who supply our hospital food, to supply a hot meal provision for patients admitted to F9.

It is difficult to respond to all posts in a full way often because of a lack of detailed information, therefore, if you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO24/0008, they will do their best to address your concerns.

Yours sincerely,

The Patient Experience Team

Wythenshawe Hospital

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