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"Care and compassion has been exceptional"

About: Dumfries & Galloway Royal Infirmary / Maternity care Midwifery / Midwifery - East

(as a service user),

Admitted to Dumfries maternity unit for a check up at 38 weeks pregnant, as I was feeling unwell, and hadn't felt baby move. After assessment, I was treated on the sepsis pathway and baby identified as being in some distress, and also breach. I had also being having early contractions which were dropping baby's heart rate, so I was immediately taken for an emergency c section.

All staff were absolutely brilliant, explaining everything and keeping me calm, as I was absolutely terrified. The anaesthetist Gash was lovely, and stayed with me, comforting me the whole time. I couldn't have asked for better.

I stayed on the unit for 6 days. Every single staff member was absolutely brilliant, making us feel well looked after, comforting me when I felt upset or anxious, and putting my mind at rest. The unit was extremely busy, often short staffed. Despite this, we were made to feel important, like we were the only people there, not something that's easy to do.

The care and compassion shown to us on our whole journey has been exceptional. We couldn't have done it without our community midwife Lisa, who has been a source of great comfort the whole journey. I have struggled post-natally with anxiety and mood, but Lisa has understood and helped me to believe that I can do it. 

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Responses

Response from Laura Boyce, Director of Midwifery, NHS Dumfries and Galloway 11 months ago
Laura Boyce
Director of Midwifery,
NHS Dumfries and Galloway

Professional lead for maternity, womens service inc sexual health and SARC, neonatal, paediatrics inc community childrens nursing.

Submitted on 25/06/2024 at 11:56
Published on Care Opinion at 11:56


Hi @Rach456

Thanks again for taking the time to leave your feedback on the care opinion site. It was also lovely of you to reach out directly to me, this always brings a smile to my face. I have shared your more detailed response with the teams involved as it is heart warming and reassuring to know that we have created an environment to support your positive birth experience.

Congratulations once again on the birth of your little one and I wish you and your family well.

Best wishes

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