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"Compassion and top communication skills"

About: University Hospital Wishaw / Adult Critical Care Unit (ACCU) University Hospital Wishaw / Emergency Department University Hospital Wishaw / General Surgery (Wards 16-18) University Hospital Wishaw / Trauma & orthopaedics

(as a staff member posting for a carer/relative),

My Mum spent 2 weeks in University Hospital Wishaw after a hip fracture and I would like to say a huge thank you  to the whole team there including the surgeon Dr Davison and theatre staff , accident and emergency, wards 15 , 16 and ACCU . 

The professional manner of all staff was so reassuring alongside a high standard of nursing care.  The compassion and top communication skills of all staff was outstanding. Thank you.

So grateful to our nhs and the staff who go above and beyond every day. 

Always grateful.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 10 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 28/06/2024 at 18:03
Published on Care Opinion at 18:03


picture of Jennifer Montgomery

Dear Mrsdm47,

Thank you for sharing your experience of University Hospital Wishaw.

I am so pleased to hear that your mum had such excellent care from all our staff, especially Dr Davidson. I am glad your mum experienced the professionalism from our staff and outstanding care, compassion and communication throughout.

I look forward to passing your kind words to all the teams who I am sure will be delighted to hear your lovely feedback and it will give them a real boost.

I hope your mum is recovering well.

Best wishes,

Jenni

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