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"Excellent care provided"

About: Northern Care Alliance NHS Foundation Trust

Recently had an arthroscopy on Ward 3 Day Surgery Unit at Fairfield Hospital. After being given directions by one of the volunteers based at the main entrance I was at the ward reception desk

Within minutes I was booked in, relevant checks were made and the procedure explained. Another short wait and then the required conversations with the anesthetist and surgeon followed. Any fears or nerves that I had were calmed by the friendly medical staff that were around. I was soon on my way to the theatre. Next thing that I recollect was the offer of a sandwich and a drink followed by being given information as to what I needed to do after my discharge.

I was helped to feel comfortable at all times, relaxed and informed as to what was going to happen next.

Sincere thanks for all help and advice given

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Response from Northern Care Alliance NHS Foundation Trust 12 months ago
Northern Care Alliance NHS Foundation Trust
Submitted on 05/07/2024 at 16:05
Published on nhs.uk at 16:05


Dear Jan

Thank you so much for taking the time to leave feedback and awarding the care you received 5 stars!

We always welcome patient feedback but especially when it is as kind as yours! We were delighted to hear you felt all the staff and volunteers were helpful and efficient and your procedure was carried out smoothly and without event.

We have forwarded your comments to the senior leadership team so the colleagues involved in your care can be recognised.

Wishing you a speedy recovery.

Kind regards

The Patient Experience Team

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