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The staff couldn't have been any kinder to us

Posted By Marlamb

"The staff couldn't have been any kinder to us"

About: Victoria Hospital / Respiratory Medicine

(as a relative),

My mother in law spent 11 days in ward 43 before passing away and we would like to express our gratitude to each and every one of the doctors, nurses, consultants who looked after her.

She was very ill and even though she was in her 80s and always had good health they told her they would do everything they could for her. This included treatment with oxygen, antibiotics and steroids. Everyone that came into her room to do observations, injection etc treated her with dignity and this was right up until she passed away.

We were at hospital for 24 hours after we got the call to say she was deteriorating and the staff couldn't have been any kinder to us , making sure we had tea , coffee, toast and making us comfortable with chairs and a bed in the room for us to take turns to sleep if we wanted. We will be forever grateful to them all for making a traumatic time for us a lot easier. We didn't  catch all of the  nurses names but they were all amazing. Special mentions to nurses Jeff, Terri, Emma and Lynsey for all their help and compassion. Also thanks to Doctor Finch, Doctor Curtis, Doctor Cox and Doctors Rafael and Hamish, you are all a credit to NHS Fife.


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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 9 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 29/07/2024 at 11:27
Published on Care Opinion at 11:27

picture of Siobhan Mcilroy

Dear Marlamb

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion especially during such a difficult time for you and your family. I want to offer you my sincere condolences on the death of your mother in law, and I am sorry for the delay in you receiving a response.

It is lovely to know that all who cared for her did it with kindness, dignity and respect. I am sure all the team will be delighted to know that they have help you and your family during such a traumatic and upsetting time, especially the staff you have specifically named.

Thank you again for sharing your story, best wishes and take care, Siobhan

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Response from Dale Simpson, Clinical Nurse Manager, Medical Directorate, NHS Fife 9 months ago
Dale Simpson
Clinical Nurse Manager, Medical Directorate,
NHS Fife

Clinical Nurse Manager for Respiratory

Submitted on 31/07/2024 at 13:00
Published on Care Opinion at 13:00

picture of Dale Simpson

Dear Marlamb,

I am sorry to hear of your mother in law's passing.

Thank you for sharing your experience in Ward 43. It is lovely to read that your mother in law and her family were treated with dignity and compassion. I am glad that this has made what will have been a difficult time a little easier.

I will ensure that your feedback is shared with the staff you have named, as well as the wider team in Ward 43. I am sure that they will welcome such positive feedback about the care that they delivered.

Kind regards,

Dale

Clinical Nurse Manager (Respiratory)

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Response from Suzanne McCall, Senior Charge Nurse, Ward 53, Victoria Hospital, NHS Fife 9 months ago
Suzanne McCall
Senior Charge Nurse, Ward 53, Victoria Hospital,
NHS Fife

Submitted on 08/08/2024 at 13:00
Published on Care Opinion at 13:26

Dear Marlamb

My Name is Suzanne and I am the senior charge nurse on ward 43. I am sorry for the loss of your mother in law and send my condolences. I am happy to read that at such a difficult time the staff could be there to make things a little easier for you and your family.

I want to apologise that it has taken me some time to respond to your message but know that it is warmly received and I will pass on your heartfelt thanks to the rest of the team.

Kind regards,

Suzanne

Senior Charge Nurse (Ward 43)

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