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"Not protocol at all"

About: Vale of Leven General Hospital / General Medicine (Lomond Ward)

(as a service user),

Admitted to Vale of Leven hospital due to sepsis. I needed another line put in for the IV antibiotics. A nurse came in, went to the sink in my room, took a paper towel you dry your hands with and wet it. They then proceeded to wipe my arm with it before inserting the cannula. No gloves, no hand washing, just a wet paper towel. Not protocol at all. 

They then proceeded to attach me to the drip without removing excess air bubbles from the drip line. There were literally inch long sections of air bubbles in the drip line. I expressed concern and they said it be fine and brushed me off with their hand. 

The way this person conducted theirself is very concerning. I was too unwell at the time to put up a fight, but I’ll be sure to question nurses in the future.

I doubt the nurses qualifications!

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Responses

Response from Margaret O'Rourke, Clinical Service Manager - VOL, Emergency Care and Medical Services/Medicine for the Elderly, NHSGGC 10 months ago
Margaret O'Rourke
Clinical Service Manager - VOL, Emergency Care and Medical Services/Medicine for the Elderly,
NHSGGC
Submitted on 02/07/2024 at 10:16
Published on Care Opinion at 10:16


Dear NHScandobetter

Thank you for getting in touch via Care Opinion. I am sorry to read that you were admitted to hospital with sepsis and I hope that you are feeling better.

I would like to apologise for your experience and to reassure you that as a team we take infection control very seriously and that your feedback will be acted upon. I will remind staff about the infection control and iv drips protocols with the team. If you would like a more details response, can you please contact our Complaints Team @ complaints@ggc.scot.nhs.uk

Thank you for bringing this to my attention.

Kind Regards

Margaret

Clinical Services Manager and Lead Nurse

Emergency Care and Medical Services & Older People and Stroke Services.

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