"Poor service"

After recent surgery, medication was advised to change. Contacted surgery by form and was informed they had not received from consultant so had closed query. Opened another form sending the consultants form. Heard nothing . Rang next morning informed that the surgery had only been open 15 minutes and I should phone back later. Sent another form requesting the tablets again and an ecg for my heart. The only correspondence back was to inform me it would take 10days to process my form nothing about ecg. Although they are maybe correct that on my discharge the hospitial should have supplied 14 days of tablets, the attitude is well you sort it, if you are not well enough that's your fault.